I spent $80.00 on these pajamas less than a week ago. Washed them once and I'm wearing them for the first time. WTH?!?! Absolutely TERRIBLE!! WHAT CLOTHES fall apart before even wearing them??
I would love to give 5 stars but for myself being a bigger breasted woman went into the store and they only had 1 bra in my size but was to expensive. I decided to go online and there they only had 3 options in which all were to expensive as well. They have tons of sales but none in the bigger woman sizes. (would be amazing to see a bra on sale for a larger woman) I Went into the store and they were so polite so this is more about soma not providing more of a variety for a larger woman.
They continue to make poor choices with hiring and training. I can’t tell you how often there have been employees that just talk to each other and don’t even bother to say hello to me as I am wandering around the store. I was in there again today for about 10 minutes wandering around and neither of the employees said hello. They just kept talking to each other and never acknowledging me being there. No one offered to help answer any questions. Over the years, I have only come across one or two employees that work there that are very friendly and outgoing. Lots of work for management to do to get people up to speed on what customer service looks like.
Customer Service was great. Despite my trying on a gazillion bras. The ladies smiled through the process until they helped me find the right one. I walked away with a bra that fit. Should have bought two!
I always get great service there. Like many women, I'm never sure what my sizes are. They cheerfully measure you and help you get the best fit and style. I'm always sure whatever I buy will be comfortable AND stylish. A bit pricey but worth it because of the quality materials.
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