Visited on 8/12/2023: While I could kinda tell they had some nice things at reasonable prices, this branch was partially literally in darkness. I overheard other customers complaining the same. It also seemed a bit disorganized and crammed (compared to the Lakeland Square Mall’s branch), but at least I found 4 items of clothing I was very pleased with.
There was no air conditioning. The clothes weren't organized at all. I couldn't locate what I wanted anywhere. Why would you have adult underwear mixed in with children's clothes? There were three employees working, two of which were at the registers and a large line and only one of them were checking people out. On a better note, I love rainbow and their clothes which is why I'm giving this place two stars.
Love the clothes and price but the customer service that is offered is 0 and the line is long and 3 girls at front only 1 ringing up and she slow because they are just having full blown conversations among themselves and no apology and when it’s your turn the don’t say a word the just start ringing up your items! The text rainbow for 10% off you show them the code and they never ring in 10% and they say not my fault next time make sure before you pay! Maybe have a class on customer service skills or just basic kindness. The response on all these reviews are we apologize but nothing is ever done
If I could give 0 stars I would. I love Rainbow & was willing to spend a good bit of money with this location. First things first I wanted to try on some clothing but was told they didn’t have one. Cool … I get it. I then asked what was the exchange policy? The lady responded that she didn’t know. I looked behind her & saw a sign that said 7 days. Hmm 🤔 made me wonder was this the customer service I wanted? I walked right out of the establishment. She definitely wasn’t friendly. I ended up going to another location & was very pleased. I’ll never step foot in this location. Maybe it was my experience but I definitely don’t recommend
They always have the greatest gifts for my wish list and Christmas list, an awesome staff and a great variety of must haves! It's my favorite store!!
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